Reviews (1)

I was initially very excited about this vehicle and eagerly put down a $500 hold based on the online pictures and the repeated assurances from the sales person that the $500 would be added back in once the purchase was completed. The car was shipped very quickly, which is an anomaly according to the other reviews I read. The delivery driver was great about communicating with me during the transit from Texas and I was able to meet him a parking lot near my house for easy offloading. As soon as I saw the vehicle, I was not at all excited about the color as it didn't look much like the candy apple red vehicle that I saw on the website (it was more of a maroon red). The car arrived dirty but that was to be expected as it was on the back of a transport trailer and it was raining. During my initial inspection I discovered that repairs had been done at some point to the rear bumper and the repair paint job was easily detectable to someone familiar with auto body repair work. There was no mention of an accident in the Carfax report, but that doesn't mean anything either. Overall though, the exterior was not too bad.

However, upon opening the doors and observing the interior, I was both surprised and disappointed by the lack of detailing and basic cleaning that went into this car. The interior was an off white color and it showed all kinds of stains and damage that I wouldn't have expected in a four year old car at that price. The deal breaker, however, was the black rubber tape (more like tar) that surrounded the inside of the top of the drivers door. Clearly, someone was trying to minimize the road noise that was coming through the top of the drivers door (right by your left ear) with horrible looking putty tape. A test drive confirmed the noise issue and I decided let my wife be the deciding vote (it was to be her car after all). She drove the car for about 25-30 miles and could not stand the road noise coming from the window.

We decided to have the car picked up and discovered that we would not get our $500 hold money back (I can't be too mad about that because it's in the darn contract, in spite of what I was initially told). The pickup was scheduled and within a couple of days, the driver contacted me for directions and pick up date. The driver missed his initial window by about 12 hours, but he was there before noon the next day. As soon as I sent a copy of the bill of lading, Vroom began to process my check. The check arrived within a couple of days, much to my surprise.

All in all, I would have to say that, other than the huge disappointment with the car they sent me and the loss of $500 for the privilege of test-driving their vehicle, the process was as promised. I wanted to be really mad about the $500, but that was my own stupid fault for not researching the contract more thoroughly. From what I read, the nightmare of purchasing an online vehicle may have been narrowly avoided by sending it back right away. I do NOT feel comfortable trying to buy a car on-line again...I want to SEE it and drive it without having to pay someone $500 for the privilege of looking. Anyway, I cannot say anything negative about the speed of delivery, pickup, or the reimbursement process, much to my relief, but it did cost me $500 for nothing but two weeks of anxiety and disappointment.