Reviews (1)

I had a terrible experience with Knix and I never even got my order! Seven days after I placed my order, I checked their website to see when I should expect a shipping notification. The FAQs said I should have received one 2 days after placing my order, so I contacted them and spoke to a representative called Catherine. She informed me that the order was canceled because of fraudulent activity linked to the address...(The thing is, I paid via PayPal and they had my money...) I asked why I wasn't refunded or notified and was told they had a glitch in the system...Um, okay? She then offered to send my order to another address with a 20% discount or she could refund my money...Um, again - okay? Am I missing something? Why was the refund not issued when the order was canceled and why was I not notified? I then asked if they could send the order to the address I provided when I placed the order and she told me that they could not do that... Um, okay? So you have my order, you have my money and I am asking you to send my order to the address I provided and yet you won't because of fraudulant activity linked to the address. Um, I am definitely missing something! The conversation was very frustrating...I ordered with them because I read a review that their underwear was brilliant. Maybe I just had bad luck with them but I have a sneaky feeling that they do this to customers - a lot!