The product comes in a syringe-type dispenser - difficult to figure out just how to operate it at first.
The "suggested use" states "Apply a small amount as needed..." I called customer service to find out how often is "as needed?" She finally came back to the phone and said "I guess once a day." So, I used it once a day. Two squirts around both eyes, two squirts for both cheeks, two squirts for the forehead and one squirt around the mouth (total seven squirts a day.)
When the syringe emptied after ten days (instead of the expected one month!), I again contacted customer service and asked how many squirts should be used. The answer was "a small amount." When I recontacted them to find out just how many squirts a "small amount" was, I was told about the size of a pea. How do I know how many squirts equal a pea-size?
POOR MENUS FOR CUSTOMER SERVICE REPS!
Since I cannot afford $100+ per month to fill my wrinkles, I contacted the company to find out how to return. Of course, I'll have to pay postage.
I was screwed by a previous online miracle skincare company. I certainly won't watch any more of those tempting, promising videos.
Bottom Line: No, I would not recommend this to a friend
47 people found it helpful
Link to this Review
Company Response from Beverly Hills MD
Hi Judi. My name is Samantha and I am with Beverly Hills MD. I am sorry to read your review of our Deep Wrinkle Filler. We have many satisfied customers that have experienced great results while using our Deep Wrinkle Filler and other products. We always advise our customers to consult their physician prior to making any changes to their daily skincare routine, as results may vary. Your physician will be able to make the best recommendations based on your skin type and medical history. The contents of Deep Wrinkle Filler may last shorter or longer depending on the user and their needs. The typical user goes through a tube in one month, using a pea-sized amount of products on the spots they desire. I am sorry that our customer service representatives did not provide the exceptional service we pride ourselves on. I see on your account that you received a full refund for your order on August 19, 2019. There is no need to return your purchase. If you have any further questions or concerns, feel free to email me at sam@beverlyhillsmd.com. Thank you for taking the time to leave your review. We will take this as a learning opportunity. I wish you a wonderful day.