Marie M.
Detroit, MIMember since August 2019

Reviews (1)


    • Aug 26, 2019
    • Verified Reviewer

    Viviscal

    Fraud and misrepresentation of process guarantee

    Overall Experience:

    The infomercial said $30 or $40 for a month to try it. So I thought I'd try it. Shortly after my order, they billed me again for another $127.00 approximately.

    Oh, I remember what the rep told me when I called the first time I called, he said "you qualify for a 90-day supply, then a month later I received a bill for the $127. Long story short, I called to return it because I don't want to take this tablet every day and I didn't really see the value. You can go and buy a good Omega 3 and some other vitamins or supplements for a lot less without subscribing to a subscription that hits your bank card and gets their info wrong. I tried to return it and they said they would mail me a label. I was waiting and waiting and waiting, no label came. I repeated this 3 times, called them, they said they would send a return label to return the product and I would not be charged any further. I was waiting for a label that never came. On my 3rd request for a label, I asked them to email it to me, same thing, I never got an e-mailed label, checked my spam box. I told the customer service rep the 3rd time if I didn't receive a return label as promised I would call my bank card and dispute their charges, and so I had to do that. Four months later they sent me to collections. I am now calling and calling the customer service number again to get them to do what they promised. Oh, a supervisor returned my call 3 days later, of course, it went to my voicemail, I am not available to take calls all day waiting on them. That had no results other than she took it off collections and asked for my credit card to charge it again - no way. So another call to customer service, by now they owe me for my time and aggravation, ridiculous waste of time.

    Bottom Line: No, I would not recommend this to a friend

    29 people found it helpful

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