So easy to buy a car. The staff was knowledgable. They were quick to respond. I got my beautiful car earlier than the estimated date. The company they contracted with to deliver the car was amazing. On time. Courteous. Professional. So the front end of buying a car was fantastic. Now to the backend of the deal.
Vroom purchased my vehicle as a trade-in. Fair price. However, they didn't contact the delivery person until the day of my delivery, to tell him they needed him to pick up the car they purchased from me. He didn't have room on his truck. I called every day to figure out what was going to happen. Every day there was an apology and a "Someone will be calling you." Nope. No phone calls. I emailed. No response. I had to store "their" car for two weeks. It was so frustrating to just be ignored over and over again with broken promises of calling. I did get my vehicle picked up today and again, the carrier was so polite, professional, and on time. So under impressed with the back end of this deal and to this day they have not responded to me. I am now awaiting the title and papers to my new car. I surely hope it goes easier than the past two weeks.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Vroom, Inc.
Suzanne, we are disappointed to hear about the bumps in the road but are glad we ultimately earned 4 stars from you. If you need assistance again in the future, please don't hesitate to reach out. We're happy to help. -Vroom Team.