Reviews (1)

I hadn't used my FixMeStick for 2 years, and HSN advertised a new one with lifetime support, which reminded me that mine was sitting in the drawer. I got it out and read the instructions, plugged it in, and I wrote this to the help team:

FixMeStick is apparently breaking the Internet connection when it reboots the PC.

It then opens a window that completely covers my PC screen.

FixMeStick can't get an Internet connection, suggests I look one up.

I click on the select-an-internet icon, see my modem listed, click on that, and I know that what's happening is that it's waiting for me to enter the password - but there's no place on my screen to type anything or see anything I might happen to type.

The FixMeStick screen doesn't have any way to diminish the screen and get behind it to enter the password.

So the icon disappears and FixMeStick is still spinning.

The Help people recommended a Factory Upgrade of the FixMeStick, and I followed the steps for doing that.

I then tried following the steps for starting a scan, and got a message that this PC was not eligible for configuring. But FixMeStick proceeded with a scan anyway, and told me that it had quarantined one item.

I still don't know whether it ever got through the PC-configuring step, but it did spend time in the step to update its own memory, rather than just skipping over it. I guess I'll find out whether it did, if it finds something else the next time I run it.

I still think it's a super idea, and the lifetime support I got when I bought it through HSN is a life-saver. The help staff people contacted me first, when their network informed them that my first try had aborted - what a wonderful company ethic! And Karen Lam was particularly nice.