Diane L.
Manchester, NHMember since August 2019

Reviews (1)


    • Aug 30, 2019
    • Verified Reviewer

    Dexcom

    Great product, horrible customer service and support

    I actually love my CGM. It has changed my life. However, getting in touch with customer service, ordering supplies or getting your supplies from the company is horrible and disastrous. They do not allow you to order online. You can't reach a live person ever and they always have to call you back. I have not received my order for this month and have been without supplies for almost two weeks. I have been hung up on twice since Monday and they still have not "approved" my order with their internal documentation department even though my insurance company has already approved it. My provider has called and tried to contact the local rep to no avail. If I could use another company I would, but they are the contracted company for my insurance.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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