Reviews (1)

I wanted a Ford truck with a specific motor. I searched everywhere in town and could not find the one I wanted. Finally, I found it online and Vroom said they would ship it to me. It was $500 to deliver but I thought what the heck since it’s the exact truck I was looking for with the motor that can pull my trailer. I signed the papers and sent them back, then a few days later I get an email at noon saying your truck will be delivered today and before this I had not received a call or email saying it was going to be delivered today. I had to call out of work and go home and after a few hours I called in and they said the truck won’t actually be there till the next day between 9 am and 7 pm. I called out of work for the next day and waited for the truck, which arrived at 8 pm after dark. The next day I went out and looked at it and it does not have the advertised motor in it. The one it has, the base 6 cylinder. I sent an email in to the support team and waited 24 hours. I didn’t receive a call or email, so I called in and they were closed so I left a voicemail and waited another 24 hours in which I did not hear anything again. So, for the third time I call in and explain the situation and the person simply says the fault was not on their end and he will send it to his buy back department but the $500 is nonrefundable. Lesson learned. If you cannot see or touch what you are buying don’t send money or sign anything trusting they will hold up their side of the deal. Now I am waiting to hear from the buy back dept which may take 48 hours. So far I am missing a day and a half of work and $500. If I had to do it over I would just stay local that way you can see it with your own eyes and know exactly what you are getting. Too much stuff gets lost online or explained over the phone and they wont take ownership of anything.

Update - Absolutely the worst company I have ever had to work with. So the representative calls me up just to tell me I am wrong. The had since taken all the ads and he says if you don’t have any written proof I can’t help you and then sends me a pdf that has nothing to do with the website or the phone call where the person on the phone told me the incorrect info. I decided just to do the refund process and told them that I only drove the truck half a mile to fill up the truck with gas so I would like to get the money back for that and I can supply the receipt and if that was going to be a problem let me know before the truck gets picked up. A few days later the truck gets picked up and within the hour I get a response asking if I have written proof about getting a refund from vroom. I told him he should have let me know before the truck got picked up and had days to do it. He said there was nothing he can do. Vroom has now stolen $563.65 with no remorse, empathy, or decorum. Take it from me. Do not do business with Vroom. They are only worried about being right and actively looking to turn the screws to the hard-working customer.