I would never do this again. Took three weeks. No updates. No ETAs. Couldn’t make any plans. Emailed twice with no response. Customer service couldn’t connect me with anyone with answers. Website lied when it said that I would get an ETA in 5 days. Representatives lied when they said I’d get my vehicle in 10 to 14 days. The vehicle was shipped with worn tires. AND THE FUEL TANK WAS EMPTY! Never again.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
Link to this Review
Company Response from Vroom, Inc.
Hello Franklin, thanks for taking the time to express your honest concerns. We are disappointed to hear we left you feeling this way and we would appreciate the chance to discuss this matter further. Please contact us at (469) 660-1600 when you have an opportunity, and we will be more than happy to try and turn your experience around. - Vroom Team.