After I placed an order for a brush, I realized it had been incorrectly sent to the billing address rather than the shipping address. (My order confirmation email makes it clear that I entered both correctly and this was a mistake on Goby’s end.) I sent multiple emails to customer service, and have received no reply in almost a week. Once it became clear that dealing with customer issues was not a priority, I logged into my Goby account to cancel the brush head subscription on my account, only to realize that it was set to send me brush heads every 2 months, NOT every 3 months as I had selected.
The cherry on top is that, even after canceling my subscription, there does not appear to be any way to delete my credit card information from Goby’s system. Super sketchy. AVOID.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review