Reviews (1)

I specifically asked sales staff, Morgan I think, to have the tech shop measure tire tread for the car tires and report back. She called and told me the tires measured in the 8 range...like the car has almost new tires. So I bought the car and my inspection after delivery finds the car has 3 measuring 7s and one barely 3. Can't drive a 4wd vehicle with varying tread without risking damage to the car. So I cannot even drive the car I just gave Vroom $25k for. My first customer service rep, Chris, left much to be desired. I'm told by new rep Zaidmy that Vroom is going to make me sign a release before they'll replace tires that never should have left their lot! It is as if the customer is the bad guy! I get very vague answers and info from Vroom customer service reps, but when Vroom sales are on the phone, I heard how Vroom won't even sell cars with defects or sub-standard cars and that any car Vroom is selling is high quality. I'm waiting now to know how Vroom handles this and a damage door trim from shipment. All I want is the "high quality" driveable car that I paid my hard-earned money to buy from Vroom. I'll review again when I know the end result.