One star is even too much for Carvana. Carvana sells damaged cars that aren’t reported to which means Carvana buys that kind cars, fixes and paints them, then installs aftermarket parts on in. This is my experience with Carvana. They’ll show you a Carfax, don’t believe what they tell you. When you get the car you got 7 days for a full refund go to a certified dealership to check the car. And after 7 days no way to get your refund. My car was hit from the front and rear. They put on aftermarket bumpers and transmission.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Carvana
Thank you for taking the time to reach out to share your experience with us. Carvana knows that your time is valuable and we take your feedback very seriously. It is incredibly disheartening to hear that your experience with us has not been as easy and streamlined as we intend it to be. We are truly sorry for this. Carvana takes great pride in the cars we provide to our customers. We conduct a 150 point inspection on every car to ensure it meets our high standards. The last thing we would ever want to do is deliver a car that does not meet this standard. Carvana understands that purchasing a car is a huge deal, and we want to ensure that every step through the process is easy and stress-free. We would never want a customer to stay in a car that they are not absolutely in love with. This is one of the great benefits of Carvana's 7 Day Money Back guarantee. We would love the opportunity to discuss your issues further. Please contact us at your soonest convenience.