Kensi D.
LouisianaMember since August 2019

Reviews (1)


    • Sep 6, 2019
    • Verified Reviewer

    Noom Diet

    UNSATISFIED CUSTOMER

    Overall Experience:

    I stumbled across Noom playing on social media one day. They allowed me to choose what I would like to pay for the trial, and since I figure this absolutely can't be easy to offer this guidance without charging people, I CHOSE to pay $10 for the trial. I never got around to even opening the app, because let's be honest, LIFE. I check my account today, to find a charge of $141.84. I never read on the trial page that an automatic renewal was mandatory nor did I receive any email stating that my trial was coming up for "AUTOMATIC RENEWAL". People are busy in life, with work, kids, etc. This should not be another thing on the list of to do's that we have to worry about canceling if we did NOT actually sign up for this kind of subscription. I believed I was signing up for a trial run at the app, not selling my soul for 141 bucks. While I received information that I should be expecting a refund, please up your game, NOOM; it's not fair that you didn't notify that this was taking place until after the fact.

    Lesson learned.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

    Link to this Review

Showing 1-1 of 1