I had purchased the FixMeStick back in 2017 and used it on a previous computer which I still have but purchased a newer computer (open box) which seemed to be giving me problems when I found my Stick, and requested assistance and was immediately contacted and assisted.
The customer service is efficient and prompt as is the follow-through of your issue(s).
To date, I am extremely happy and glad I decided to purchase the FixMeStick as a way to rid my computers of malware and other infections.
Thanks, FixMeStick, you have me for life.
Bottom Line: Yes, I would recommend this to a friend