Reviews (1)

I was skeptical about purchasing a vehicle through Vroom after reading a bunch of negative reviews about poor communication after the initial sale and long deliver times. After getting a loan pre-approval with USAA I used their car buying service which Vroom is a member of. I started the purchase process for a 2017 Toyota Tacoma on the morning of Saturday, the 17th of August, 2019 when I provide Vroom with a $500 deposit for the truck. Within a few hours, I received the purchase documents on DocuSign and they were completed in the same day. I was putting a $2,000 down payment, $500 from the deposit and then I had to wire the additional $1,500 on Monday, the 19th of August, 2019 to finalize the deal. I wired the money first thing in the morning ($20 fee to wire the money through USAA) and received payment instructions from Vroom within a few hours. By late morning the deal was officially complete. Within 2 hours of finalizing the deal I received an email from Vroom’s Delivery Support Specialist wanting to verify the delivery address. I confirmed the address via email and they said I was good to go and that the truck would arrive within 10 to 14 days.

On the morning of Monday, the 26th of August, 2019 I emailed the Delivery Support Specialist asking for an update on the delivery of the truck. Approximately 3 hours later I received a call from the shipping company stating the truck was in the area and could be delivered at 9 pm that night or 7:30 am the next morning. I scheduled to have it delivered at 9 pm with the expectation that it would be late because I’ve never had good luck with vehicle transport companies. To my surprise, at 8:45 pm the driver called me and said he would be to my house in 15 minutes. The vehicle arrived precisely at 9 pm and the driver was professional and courteous. I was expecting it to come on one of those big 18 wheeler transports where they pile 8 to 10 cars on it, however, it was an independent shipper with a trailer that could hold two vehicles.

One thing I wish I knew was that the truck would arrive with a Texas temporary registration tag that was good into October. I spent some time and money getting a temp tag in Florida where I live when I didn’t need to. As of today, Monday, the 2nd of September, 2019 I am waiting for the documentation to take to my local registry to get plates. They do state this process could take up to 6 weeks but I don’t really care because I can drive it with the Texas temp tag until the. Overall I am very satisfied with the experience I had using Vroom and I’m glad I took a chance despite the negative reviews I read.