Jonathan B.
San Diego, CAMember since September 2019

Reviews (1)


    • Sep 10, 2019
    • Verified Reviewer

    Vroom

    Stay away

    Overall Experience:

    Stay away from Vroom unless you don't value your time, money, and sanity.

    Sales process:

    The sales reps pushed submitting my financing application out a day because he wanted to see if I would change my mind about buying their "Vroom Protect" program or whatever it's called for $2500. So, already inconvenienced me in order to try to make a kickback. I asked if the car had paddle shifters because the images of the vehicle were too low res to be able to tell, nor was the feature listed. However, I knew the particular car typically came with it as an option, and just wanted to verify. He simply looked at the images and goes, "well it doesn't look like it does."

    Problems with this:

    1) The images are too low res to see the shifters in the first place, and sufficient information about the vehicle was lacking.

    2) Could the guy not walked out to the vehicle to check? I'm about to spend $15,000+ and you can't answer a simple question about the car? If they're at a different location than the vehicles, at least have a way to contact someone who can get the answer.

    Purchase process:

    I was given bad information on how to send payment to them. You must send either a Cashier's Check or a Wire Transfer, both of which you must physically be at your bank for, which was an issue for me because my bank is out of state. Because of this, I asked their financial department whether I could send payment through Western Union instead. They said yes, no problem, I sent the payment, and got a call three days (give or take) later and was told that it actually wouldn't go through, even though I've already sent the money. Ended up sending Money Orders instead.

    Delivery Process:

    Poor explanation of how this works. Even though my vehicle arrived sooner than expected, I was in the dark for most of that time and was stressing like mad not knowing if it would be a week or two or three. The third-party who delivered the vehicle was stellar though.

    Cleanliness of Vehicle:

    Poor. The delivery driver immediately pointed out the scuffs, scratches, poorly touched up and un-sanded spots on the car. Okay, it's a 4-year-old car, I don't expect it to be absolutely perfect, but now I know why the photos on their website are low-resolution...THEY'RE HIDING IMPERFECTIONS.

    Get inside, and what the heck? There's dirt and crumbs in every crevice, including on the seats! Not to mention the stench inside the vehicle from the previous owner...yes, I can still smell the previous owner and could give an accurate description of that person based on smell alone, I feel. That's how prominent the smell is. An hour and a half of wiping everything down with Armor All, and the vehicle actually kind of looks like new if you disregard the color wearing off the red leather driver seat. Febreeze has helped with the smell, but I'm disgusted.

    Titling and Registration:

    Still have yet to complete this process. You're told this will take 4-6 weeks or maybe longer. Well, I'm moving out of state in less than two weeks, so that ain't gonna work. I've called the title/registration department every single day for almost a week, leaving voicemails and callback numbers with all the information and questions stated. I've sent an email that has yet to be answered as well. I've called customer service (let me note that customer service is always very kind and helpful to the seemingly best of their abilities, however, what they're able to do for me is limited) several times who has tried contacting the title/registration department themselves with no resolution, as well as escalated the issue to their manager in hopes they may get an answer. Nada. Absolutely preposterous that these people are ghosts at such a crucial step in the process.

    I will NEVER buy another car online. If for some reason I do, it won't be through Vroom.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

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