Do NOT, I repeat, DO NOT DO THIS. If you have a trade-in, they are unable to pay your lien holder immediately. I had a trade-in two months ago and they never paid off my car. I didn’t find out until missed payments were on my credit report. I called to get this straightened out and they had the audacity to tell me to pay both loans until they figure it out. This was the absolute WORST idea I ever thought of doing. Please do not give these people your time, money, or your car! I will do whatever it takes to make sure people don’t get sucked into this.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from Carvana
Thank you for sharing your experience with us. We are truly sorry for what has transpired with your trade. Carvana prides itself on having a streamlined and stress-free process and the last thing we want to do is inconvenience a customer in any way. It does look like you are in communication with our Customer Advocates to have this resolved. We can assure you we have provided your feedback to the appropriate departments in order to continue to improve. Please do not hesitate to reach out to us if you have any further questions or concerns.