I have refinanced thru NewDay before and it was a very pleasant experience but this time I believe my Loan agent Kevin Clough dropped the ball on many occasions.
We were supposed to close on the 18th of July and did not close until the end of August. He did not return my emails or phone calls and just kept giving pat answers which he had never followed up on to make sure it was done and did not follow up on my solar lien leaving me to finally handle it at the last minute to close. Weeks after he was informed of and given to documents needed to take care of. This experience has left a bad impression with me about NewDay.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from NewDay USA
Thank you for bringing this to our attention. We apologize for any miscommunication that occurred and regret that you were not fully satisfied with your experience.