Carvana does not live up to their claims. Please read to be aware of what you’re getting into.
I will say that the application and buying process was very easy. However, from form to delivery is a different story.
They promise next day or 2-day delivery and this could not be further from the truth. A few days after I placed my order online and had confirmed pickup for the car. I received a phone call from a rep as well as an email that I needed to fill out 2 more forms within the hour if I wanted to get my car on the delivery date. I dropped everything that I was doing during work that day to get this done. A few hours later they called me back and told me that I needed to fill out another form (which they hadn’t told me about on the first call), but since it was past their "deadline," my delivery had been delayed a few days. I filled out the form and rescheduled for the following weekend.
The next week the day before my "guaranteed pickup" I received another email stating that my scheduled appointment to pick up the car had once been delayed again. And they automatically rebooked me for a day that didn’t work for my schedule. I called once again to reschedule for the following week.
Another week rolls around and once again, the day before pickup they delay once again. From 2 days turning into 3 weeks from the final straw was enough for me, I called and canceled my order and rightfully so. The customer service was awful and not transparent. I would never recommend anyone to buy from here as it made me reschedule plans and jump through numerous hassling hoops all for nothing.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Carvana
Thank you for this feedback regarding your recent experience with us. We sincerely apologize that you did not have the exceptional customer experience we strive for every customer. The underwriting process does need to be completed before the transport deadline to accommodate the desired delivery date chosen during the ordering process. We want to apologize for any miscommunication or confusion that occurred during this step in the process. Additionally, we want to apologize for the transport delay and know this was an inconvenience. Our hope is in the future, we can work together to show you just how great the car buying experience can be with Carvana.