Reviews (1)

I thought this was going to be a great experience and then things got ugly when my Jeep was delivered. First of all, the battery was dead and needed to be jumped to get off the trailer. Not a big deal but the battery would not hold the charge so I needed to replace it on day 1 for $260. Then while driving it for the first time the right tire was making a whomp whomp sound as I drove. So I had to spend a half-day having the Jeep inspected. What was thought to be a bad barring turned to be cupped tires. This Jeep has 35-inch tires with 15 mm tread and tread was measuring uneven and 4 mm, Firestone Tire recommended replacing all 4 tires. While purchasing the vehicle I was told over the phone the tires were basically brand new and it Vroom's policy to replace any tires under 40% tread. So I sent the report and estimate and photos to customer service and they claimed the report was insufficient and the photos that showed 4mm of tread with a ruler were not convincing. I was told they felt the tires were fine when they shipped the Jeep. I guess they lost over 15% tread on the trailer being delivered. Now I have to spend $1800 on new tires for $30k Jeep I bought because Vroom lied to me. On top of that, there is a puddle of oil in my garage because the rear main seal is leaking. They are nothing but a slick used car sales company with no face to face accountability and hide behind emails. DO NOT BUY FROM VROOM.