I have been buying used cars for over 50 years. I thought I would give you a try because I trusted your 150-point inspection. I took it to a dealer for a pre-purchase inspection expecting that it would pass with flying colors. The dealer found that the front end (both fenders, bumper, and hood) had been re-painted indicating it had been damaged or in an accident. The dealer estimated that cars that have been in accidents are worth 10-30% less. They also found that it was missing 2 panels underneath the car, the front rotors and brakes were rusted from sitting for a long time, and a number of codes had not been cleared from the computer. When I called to go over this I was told I could return the car but you would not negotiate the price. This business model does not work for me because I had spent time, energy, and money for the inspection to determine if the car was really worth $4-5k above its KBB value. You were not even willing to return the money I had spent on the inspection when it is obvious you had done a poor job inspecting the car. Worst of all, no one apologized to me for your mistakes and its impact on me!
The other thing that really bothers me is that even though I have called 3 times about returning the car and have a scheduled pick-up date, your website shows that I am keeping it and I have zero trust in you right now.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Carvana
We appreciate you taking the time to share your experience with us. We sincerely apologize for the condition that your car was delivered in. Carvana conducts a 150-point inspection on every car we sell to ensure it meets our high standards. As part of this inspection, we do check to make sure the car had not been in any reported accident. We would never want a customer to stay in a car that they are not absolutely in love with. This is one of the many benefits of our 7 Day Money Back Guarantee. After reviewing your account, it does look like you have worked with our inside team to have these concerns addressed. Please do not hesitate to reach out if you have any further questions or concerns.