Farche K.
Southbury, CTMember since September 2019

Reviews (1)


    • Sep 16, 2019
    • Verified Reviewer

    Planet Fitness

    Customer policy

    I have been a member for a long time, probably about 8-9 years now. I have never been in this situation before, where employees go out of their way to look up customers' information and reaching out to you. It was not business-related, and wasn’t professional at all. Made me feel so uncomfortable that this person is comfortable of doing that. He doesn’t even know me, only saw me there a couple of times, doesn’t even know my name. I’m pretty sure, this person is okay by looking up customer information and getting their phone numbers. It looks like Planet Fitness has no customer policy at all. Very disappointing, and I wound never step into the door again. You would think they would have some kind of training for keeping the customers' information private. And this person should’ve known better than if it’s not business-related you don’t reach out to someone you don’t know from your personal phone. It is not professional at all. So my question is, if a random person walks up to the counter, you will just give them all my personal information thinking it is okay to do so? Or just show up at my house randomly? Definitely need to change your policy and train your employees better.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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