Starting the process of buying a vehicle from Carvana was a new experience and awesome. Three months in I had to buy a battery and they did not cover it. I am very dissatisfied with there service of explaining the 100-day/4,000 warranty on the vehicle. Plus, I purchased an extended warranty and they still stated no. I do not recommend purchasing through this company. There should not be any reason I have to purchase a battery after I buy a vehicle from them.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
Link to this Review
Company Response from Carvana
We appreciate you taking the time to share your experience with us. It is disappointing to hear of the issues you experienced with your battery. We are truly sorry for this. Carvana takes great pride in the cars that we sell. A 150 point inspection is conducted on every car that we sell to ensure it meets our standards. The last thing we would ever want to do is inconvenience a customer in any way or deliver a car that does not meet this standard. We would love the opportunity to rectify the situation. Please reach out to us at your soonest convenience.