Nikita L.
Tallinn, EstoniaMember since September 2019

Reviews (1)


    • Sep 17, 2019
    • Verified Reviewer

    Bellroy

    The worst experience I ever had in my whole life

    Overall Experience:

    Good things: Wallet looks great.

    Bad things: Don’t buy anything on Bellroy.com. Their system just doesn’t work well at all.

    Here’s my story:

    22nd of August: Made first order with VISA card. They told me that their system declined payment for security concerns.

    24th of August: Made second order with MasterCard card. It was successful.

    24th of August - 5th of September: They have been telling me that some of the items are out of stock. I requested a refund for the items that are out of stock and asked to ship my order immediately without waiting additionally some time for restocking.

    NOTE: They still have this item in stock on Amazon. But not in their warehouse.

    They told me that they cannot make a partial refund and will make me a full refund.

    5th of September - I made another order for the items that have been in stock. Every single order was canceled by their security system. I used the same PayPal and MasterCard as I used before for a successful order.

    10th of September - They ask me to send them a copy of my driver license or another document. To proof my identity. This is insane!

    CONCLUSION FOR PEOPLE: If you wanna buy something from this company. Stay away from their Bellroy.com website. Just keep in mind. You may loose 20+ days and get absolutely nothing, but the problems and spoiled mood and experience. If you really wanna buy their products - do it on Amazon. It's much less hassle and Amazon will give you refund with no question asked.

    Conclusion for me: I decided that I will stay away from this company at all. I don’t wanna buy their products and I don’t wanna have any more discussions with their customer support.

    I don’t even want the already 20% offered discount.

    Even if they will offer me a 100% discount, I will still reject it.

    I don't wanna advertise such brands to my colleagues, friends, acquaintances or even my worst enemies.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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