Bellroy Reviews

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Bellroy

Overall Rating

1.8

20 Customer Reviews

Summary

Bellroy is an Australian company that manufactures thin wallets, phone cases, bags, and other accessories while allegedly using premium grade leather. Read customer reviews.

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Customer Reviews

1.8 Stars out of 20 Reviews
5 Star:15% 4 Star:0% 3 Star:5% 2 Star:5% 1 Star:75%
20% Recommend This Brand
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Posted on Oct 29, 2022

Incompetent service

By Piotr W., Poland, Verified Reviewer

I bought a leather case for my phone and paid using Visa connected to my Google Pay account. The next day I was informed that the funds had been frozen and their bank had suspicions that I was a scammer. To prove that I am not, they ordered me to send a photo of my ID and a card that was in use. LOL. This smelled of fraud and obviously, I refused. I demanded my money back and so far I am waiting. If they won't send me a full refund I'm going to do a chargeback and by looking at other reviews, this will probably happen. They surely haven't heard of EU GPRD and sending an ID scan and a card sounded so dense that I almost laughed. Almost. This is my first and last shopping at Bellroy and decided to buy some other case. Maybe it turned out well for me as I can see that it's almost impossible to return the product if it is defective (see other reviews).

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Quality

Design

Incompetence of customer service

Helpful Review? 1 Person Has Voted

Posted on Sep 25, 2022

No customer service. They don't want to do refund.

By Albert K., Toronto, Ontario, Canada, Verified Reviewer

I ordered 3 backpacks 1 week ago. Contacted customer service asking for a refund and return. They answered the first email but after they figured that I don't like 1 of the 3 backpacks they stop replying. I followed back 4 times already but still no response.

I am pretty sure that they are just scammers. Nobody ever replied to me after I asked for a refund. The color and view don't feel like a $220 backpack. It feels more like $50 backpacks from Amazon.

Don't waste your time and money. You never get your money back if you don't like the product. I decided to purchase directly from their Bellroy website, which was a huge mistake. I should have ordered from Harry Rosen having a chance of physical return and instant refund.

Please run your business properly. Your website is stating 30 days money back guaranteed. You don't even have customer service.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Eco friendly

Eco materials

Fast shipping

Colour doesn't match from picture

Tokyo Totepack Feels very cheap

No customer service, can't get money back

Posted on May 19, 2022

Good product but bad customer service

By Jay S. , Toronto, Ontario, Canada

This is my second wallet from them, the first was hide and seek – no issues.

The second was a bifold coin wallet – after using it for a month I found the thick thread on the left was causing an indent on the right side. Tried reaching out to Bellroy and am still waiting for a solution after a couple of weeks.

Not impressed – will not buy this brand anymore.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Decent

Customer service

Design

Helpful Review? 1 Person Has Voted

Posted on May 5, 2022

Don't buy Bellroy!

By Michal I., Poland, Verified Reviewer

I think the overall experience was one of the worst customer experiences I've had in my life.

I bought an iPhone case, happily paid for it...and that's it.

Soon I learned, that Bellroy needs me to change the payment method since my credit card didn't pass their validation – for reasons unknown.

So I followed each step their customer service wanted me to follow to pay again, with a different method, for the same wallet...only to learn that they have sold it out in the meantime and I can either wait up to 6 weeks before they become available or find it from one of their resellers.

Eventually, an absolute waste of time, an unnecessary freeze of my funds (I had to wait a week before I received back my money for the initial payment), and overall extreme disappointment on how broken this brand is.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Customer support

Helpful Review? 2 People Have Voted

Posted on Feb 21, 2022

They sell great products

By Sean L. , Singapore

I truly believe there are a lot of nay-sayers here. I have bought 4 bags, a wallet, 2 pouches, and a laptop cover. Delivery is always speedy and I have returned the product too. They are well-designed products. Great experience so far.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Design

Quality

Customer service

No “cons” were specified in this review

Helpful Review? 2 People Have Voted

Posted on Feb 20, 2022

Just find a different brand

By Chris M. , Virginia

Their customer service is a hot turd. They never get back to you via email and don't support chat or phone.

I purchased an iPhone 13 case, but I needed an iPhone 13 Pro case. I purchased the 13 Pro case, which is very nice. This meant that I needed to return my 13 case. It has been three months and they still will not get back to me to return this item. It is not conveniently out of the return window.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

The product

Customer service

Returning a product

Helpful Review? 2 People Have Voted

Posted on Feb 20, 2022

Horrible customer service, ok products

By Drew C. , San Francisco, CA

I ordered over $350 worth of merchandise in two separate orders direct from Bellroy.com. I ordered 2 wallets and a bag.

The bag isn't large enough for laptops larger than a standard MacBook 13 and thus needed to be returned.

First I tried canceling my order even before the bag shipped – they were too slow and let the bag ship. Now that the holiday is over I want to return it – they have requested photos of both the packaging and product. No problem, it was unused. So I sent the photos hours after they sent the request. It's now been another couple of days and I still haven't heard anything.

To say I'm unsatisfied is an understatement. I was planning to order another wallet from them but given how poor their customer service is I absolutely will not.

Hey Bellroy, wake up and hire some proper managers.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Nice products

Horrible customer service

Helpful Review? 2 People Have Voted

Posted on Sep 9, 2021

Dismal

By Ralph S., Naples, FL, Verified Reviewer

I ordered two items more than a month ago. Was informed shortly after that one item was back-ordered and would be delayed. To date, I have received no communications or products. Sent inquiries and the reply email said they would respond within 24 hours. That was 4 days ago. The only response was an automated email asking to rate service. Really? How can you rate non-existent service?

Do not purchase Bellroy!

Should be zero stars.

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

No customer support, including phone number

Helpful Review? 3 People Have Voted

Posted on Feb 29, 2020

No returns

By Luanna H., Woodacre, CA, Verified Reviewer

I bought this wallet as a birthday present for my husband. While it was lovely, it did not suit his needs. He tried it in his pocket for a few days...they had me send photos...and we were told since it was no longer in "original condition" (and we hadn't kept the package), no refund was available. Now, what do I do with this $100 wallet? I would never shop with them again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Dec 16, 2019

Bellroy...just superb

By Andau Konodan M., Malaysia, Verified Reviewer

So far I have bought 4 items from Bellroy directly from their website and there were no problems at all. All the items bought were awesome and beautiful. The only con I have are the zipper holders, looks like it might detach anytime soon. But otherwise, no other problems at all. Aged beautifully. Thanks Bellroy!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Nov 25, 2019

Horrible customer service

By Hans Z., Brussels, Belgium, Verified Reviewer

Sadly I am one more customer here that had to experience Bellroy‘s horrible customer service. My order was shipped 16 days ago but still has not arrived. Upon inquiring, customer service replied that they shipped my wallet with regular mail and hence cannot track arrival. They explained they cannot take my complaint until 6 weeks after shipment (!). Only then will they consider something may have gone wrong.

My wallet cost 160€. Any other e-commerce supplier would send this as a package with online tracking and confirmation of receipt. In the meantime, I have no wallet and will have to hope that my order miraculously turns up (which of course it won‘t, given that it‘s already more than two weeks lost in the mail).

This whole experience is extremely frustrating. I now understand why customers love Amazon and hate Bellroy in the reviews.

Bottom Line: No, I would not recommend this to a friend

Company Response from Bellroy

Nov 25, 2019

Hi Hans,

I'm sorry that you've had a poor experience with us so far.

I'd like to clarify a couple of things for you (as was done via TrustPilot) as there appears to be a few misunderstandings.

- We do offer express, tracked shipping, however, you chose regular shipping at our checkout. Meaning you clicked the option that explicitly states: "Regular 1-6 weeks, no tracking". We have the express option available but only use it when the customer selects that option. Additionally, your order confirmation that you mention did also include a message stating that the shipping option chosen was regular, can take up to 6 weeks, and does not include tracking. Because of this, we do not consider the package lost until after the 6-week mark.

- The shipping time frames for regular and express shipping are decided upon by the couriers that we use in each region.

- Our customer support via Amazon is also managed by our Bellroy team.

If you'd like to discuss this further we'd be happy to communicate with you via the support ticket you raised.

Helpful Review? 5 People Have Voted

Posted on Sep 17, 2019

The worst experience I ever had in my whole life

By Nikita L., Tallinn, Estonia, Verified Reviewer

Good things: Wallet looks great.

Bad things: Don’t buy anything on Bellroy.com. Their system just doesn’t work well at all.

Here’s my story:

22nd of August: Made first order with VISA card. They told me that their system declined payment for security concerns.

24th of August: Made second order with MasterCard card. It was successful.

24th of August - 5th of September: They have been telling me that some of the items are out of stock. I requested a refund for the items that are out of stock and asked to ship my order immediately without waiting additionally some time for restocking.

NOTE: They still have this item in stock on Amazon. But not in their warehouse.

They told me that they cannot make a partial refund and will make me a full refund.

5th of September - I made another order for the items that have been in stock. Every single order was canceled by their security system. I used the same PayPal and MasterCard as I used before for a successful order.

10th of September - They ask me to send them a copy of my driver license or another document. To proof my identity. This is insane!

CONCLUSION FOR PEOPLE: If you wanna buy something from this company. Stay away from their Bellroy.com website. Just keep in mind. You may loose 20+ days and get absolutely nothing, but the problems and spoiled mood and experience. If you really wanna buy their products - do it on Amazon. It's much less hassle and Amazon will give you refund with no question asked.

Conclusion for me: I decided that I will stay away from this company at all. I don’t wanna buy their products and I don’t wanna have any more discussions with their customer support.

I don’t even want the already 20% offered discount.

Even if they will offer me a 100% discount, I will still reject it.

I don't wanna advertise such brands to my colleagues, friends, acquaintances or even my worst enemies.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Aug 13, 2019

Don’t waste your money

By Mark L., USA, Verified Reviewer

Hello, I reached out to customer service to get their recommendation on a wallet. I followed their advice and purchased a low black wallet for $75. It was not what I wanted and asked about the return policy as I had not used the wallet but had discarded the packaging. I reached out to customer service and they told me that without the original packaging I could not return it. Not cool and horrible customer service.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Dec 21, 2018

Be careful

By Agnieszka K., United Kingdom, Verified Reviewer

I advise against shopping on the Bellroy stuff. A week ago I ordered two wallets for 130 Pounds with free delivery. The passes arrived, but 1-2 days after the transaction from my account disappeared an additional £130. I was in the bank and they explained to me that Bellroy doubled the amount of my account. I wrote for support, but I am still waiting for an answer. If I do not receive the answer and money tomorrow, I am going to report it further.

Bottom Line: No, I would not recommend this to a friend

Company Response from Bellroy

Mar 27, 2019

Hi Agnieszka,

I'm sorry that you didn't have a positive experience with us.

I looked up your order and can see that we only charged you £130 once, if you require proof of this we can email it to you.

I also found your support inquiry and can see that we responded to you within 24hrs. If you need to reach out to us please do so support@bellroy.com and we'll be happy to help!

We'd appreciate if you'd consider updating your review.

Helpful Review? 9 People Have Voted

Posted on Dec 21, 2017

A huge disappointment

By Emma A., Vancouver, British Columbia, Canada, Verified Reviewer

Bellroy products are beautiful and streamlined for functionality. As an architect, I really appreciate quality design. Unfortunately, their customer service is in dire need of an overhaul. I ordered an item for Christmas delivery and was in communication with their staff through email during this process. My order was canceled without anyone informing me. Need I say more?

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Oct 12, 2017

Leather issues

By Paul C, Sydney, Australia, Verified Reviewer

I had my Bellroy for 12 months. It developed terrible markings on the wallet; black lines along where the edges of my credit cards go.

The company says this is normal, but I do not want horrible black lines on the external side of my wallet. It looks like 100 years old. While this might appeal to some, it does not to me.

The company website says long-lasting and durable. It doesn't mention anything about the wallet becoming marked and outlining where the credit cards are sitting.

I wouldn't go near them again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Sep 27, 2017

Smart product can be handled with some compromises.

By Arunmoorthy Sethupathy , Düsseldorf, Germany, Verified Reviewer

I have been using a note sleeve for 2+ years and recently bought a 6S+ 3 card phone case, hence would like to add in my review for the product.

Product wise, some are made in India, and some are made in China. Generally, these are labeled on the products/the packaging.

Pros: Quality, idea, comfort, trendy.

Cons: Note Sleeve - only a couple of cons. We cannot use the wallet for carrying coins, plus general wear and tear is as like with other products, so don’t expect the premium Mont Blanc experience.

Cons: iPhone case - ok with two cards. The three one is practically not feasible for daily use.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Mar 30, 2017

Avoid at all costs

By Shawn, Columbus, OH, Verified Reviewer

Horrible customer service. They charged me two weeks ago, and the wallet has still not shown up. They will not reply to emails and there is no phone number to call since they're based in Australia. Avoid at all costs unless you like throwing your money away.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Jul 2, 2015

Wallets to make your life easier

By Dennis , Sydney, Australia

I bought the Slim Sleeve and Travel Wallet by Bellroy over the past year, and have really enjoyed using both of them. I clicked one of their online ads wanting to learn how to slim down my old tattered wallet, but eventually decided to purchase a Bellroy for its unique look and design features. Though prices are steep, the 3-year warranty makes up for it in my opinion. These wallets are not designed for carrying coins or overstuffing with card, so I'd recommend Bellroy if you're looking to simplify your wallet.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Apr 26, 2014

Way above its value.

By Earl , Denver

I bought the slim wallet few months ago. Looks good but not practical. Way above its value. I changed to a better one.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 11 People Have Voted
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