Reviews (1)

I ordered 3 backpacks 1 week ago. Contacted customer service asking for a refund and return. They answered the first email but after they figured that I don't like 1 of the 3 backpacks they stop replying. I followed back 4 times already but still no response.

I am pretty sure that they are just scammers. Nobody ever replied to me after I asked for a refund. The color and view don't feel like a $220 backpack. It feels more like $50 backpacks from Amazon.

Don't waste your time and money. You never get your money back if you don't like the product. I decided to purchase directly from their Bellroy website, which was a huge mistake. I should have ordered from Harry Rosen having a chance of physical return and instant refund.

Please run your business properly. Your website is stating 30 days money back guaranteed. You don't even have customer service.