Piotr W.
PolandMember since October 2022

Reviews (1)


    • Oct 29, 2022
    • Verified Reviewer

    Bellroy

    Incompetent service

    Overall Experience:

    I bought a leather case for my phone and paid using Visa connected to my Google Pay account. The next day I was informed that the funds had been frozen and their bank had suspicions that I was a scammer. To prove that I am not, they ordered me to send a photo of my ID and a card that was in use. LOL. This smelled of fraud and obviously, I refused. I demanded my money back and so far I am waiting. If they won't send me a full refund I'm going to do a chargeback and by looking at other reviews, this will probably happen. They surely haven't heard of EU GPRD and sending an ID scan and a card sounded so dense that I almost laughed. Almost. This is my first and last shopping at Bellroy and decided to buy some other case. Maybe it turned out well for me as I can see that it's almost impossible to return the product if it is defective (see other reviews).

    Pros and Cons:

    • Quality
    • Design
    • Incompetence of customer service

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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