At this point in time, Vroom just has not got their act together.
Buying a car sight unseen is just not a good idea. The car I received was shipped with only one key fob. Our local ford dealer charges $179.90 for a replacement. The windshield is cracked, it also looks like it was sandblasted. No jack or tire changing tools. Why would anyone remove these? No fuel in the tank? Customer service is non-existent. There is a positive side. We saved a little over $4,000.00. As compared to our local Ford dealer.
Bottom Line: No, I would not recommend this to a friend
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Company Response from Vroom, Inc.
Hello Gary, we are disappointed to hear that you did not have a more positive purchasing process with us. Our goal is to learn from your experience and continue to improve for all our valued customers. Please reach out to us at (469) 660-1600 so we can discuss how we can better serve you in the future. -Vroom Team.