It started out great with a very nice rep who gave me estimates and explained costs. He even offered us a "special" deal when I said the closing costs looked high. Then when we got closer to closing and the appraisal, I asked where the discount he offered were reflected in the loan estimate and suddenly no one would talk to me anymore. I had emails to prove the "deal" we were supposed to get, but you can't really prove something if no one is willing to talk to you. Some slick salesman who claimed to be our "advocate" took over and explained how things were going to cost even MORE than we thought and ignored any information about discounts offered by the previous guy. In the end, things didn't work out due to our appraisal coming in lower than expected (no one's fault), but we weren't desperate to make this happen, so it's probably a blessing in disguise. I will definitely be working with a different company in the future.
Bottom Line: No, I would not recommend this to a friend
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