Cory S.
WisconsinMember since September 2019

Reviews (1)


    • Sep 20, 2019
    • Verified Reviewer

    Vroom

    Challenging, questionable, stressful, but in the end, I got the vehicle I paid for

    Overall Experience:

    WHY 3 STARS:

    - Vehicle was a dirty mess inside and out upon delivery.

    - Vehicle had a mechanical issue upon delivery which took 5 days to diagnose and repair. Vroom is not willing to provide an extension for the 7day/250 grace period to return the vehicle, even when they deliver a disabled vehicle.

    - Part of the service fees were for detailing and for a certified technician to inspect the vehicle. As the vehicle was a dirty mess inside and out and that it was delivered with a mechanical issue, I doubt either occurred.

    If Vroom was in agreement and accepting to provide me with an additional 7-day/250-mile purchase commitment grace period from the date the vehicle was out of service. I would have for sure provided a 4-star rating if not 5, and I wouldn’t have spent the time to detail the notes below. But if the mechanical issues were not resolved within 6 days, I would have been forced to return the vehicle not knowing what other issue it may have.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review

Showing 1-1 of 1