Reviews (1)

Great way to purchase a car, unfortunately, everything after clicking the buy button was a nightmare. I found a car that I liked and the purchase process was straightforward and easy. I was then able to schedule a time for delivery.

My first delivery date was canceled and postponed over a week. A couple of hours before the second delivery time Carvana called and said that it would be delayed again until the next day. I had plans to go out of town the following morning. Finally, the delivery driver (the only competent Carvana employee I've dealt with) said that he would be able to deliver the car several hours later that the original time. It ended up being almost midnight before he showed up.

The car had numerous chips in the paint that were not documented in the sale listing. In fact, the sale listing said that there were no cosmetic issues with the car. The delivery driver apologized for the issue and said they Carvana would have this fixed. The repair team contacted me and said the paint would not be fixed.

Upon the second delivery delay, the local manager said that I would be compensated $25 per day from the original delivery date. He said that a check would be mailed after the 7-day trial period was over. I'm writing this review almost 2 months later and that check has yet to come. I contacted Carvana again and was told that they have no record of this promise.

Stick with CarMax if you want a better experience. I've bought several cars from them and never had any issues.

To be sure, this should be a 1-star review. Carvana as a whole deserves 1 star. The delivery driver, Will T, is the sole reason for bumping it to 2 stars.