John D.
OhioMember since September 2019

Reviews (1)


    • Oct 15, 2019
    • Verified Reviewer

    Gundry MD Total Restore

    Sneaky return policy... BEWARE

    Overall Experience:

    I ordered Total Restore, and took it as directed. I follow the directions to a tee. Now my review is more about the return policy than it is about the product. This product may help people, it just didn't help me.

    Having said that, here is where this company insulted my intelligence. I ordered Total Restore, I took it for about 6 weeks. I was not happy with the results and asked how I could start my 100% guarantee. Their first response was keep taking the pills we will give 30 extra days to return the product. I declined and emailed them no thank you, please start my return. Eventually they sent me a email with an attachment to print the return label. So off I go to the UPS store. I send one full unopened bottle, one partially used bottle back. This is at my expense, but I am fine with this. About a week later I receive an email I am receiving $89.90 back to my account. The problem is I paid $134.00. I then email them "Why am I not receiving my full refund!" Here is where I lost all respect for this company. Their reply was I didn't return thier EMPTY bottle back. No where was I informed to keep the bottles in the return policy. You know why? That is a rhetorical question. Luckily for me I kept the empty bottle, but now I have to box this little empty bottle and drive all the way back to the UPS store and pay shipping again.

    By the way, they told me after their handlers inspect the bottle, I will receive the rest of my refund. Most of you will realize this little scam, the rest of you GOOD LUCK!

    Bottom Line: No, I would not recommend this to a friend

    23 people found it helpful

    Link to this Review
    • Oct 15, 2019

      Company Response from Gundry MD

      Hi John, as it is industry standard, we do ask that you return the products if requesting a full refund, as to ensure that you gave the product a fair trial. As an extra convenience, we offer a 40% refund to customers who do not decide to send back the product containers. I am so sorry for the confusion. I will personally ensure you get a full refund; please email at aria@gundrymd.com and I will begin the refund process, no need to send anything back. Again, I want to apologize for the inconvenience. I look forward to hearing from you soon.


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