Reviews (1)

I will start off by saying yes, the car search and initial purchase experience was easy and almost relaxing compared to the stress of having to go to a dealership and fight tooth and nail for a good deal. But that is where the good experience stops.

Completing all the paperwork becomes quite time-consuming. And the whole time you are filling out the forms you watch the timer tick down saying "complete now for guaranteed delivery." After rushing thru I was guaranteed delivery on a Tuesday (7 days away). The first bummer. Monday, the day before pickup, I received a phone call from a rep that the delivery truck never showed to pick up the car. Quite a head-scratcher. So the next delivery date will be the following Tuesday. The rep 100% guaranteed me this date the car will be there. 6 days later again another phone call. Right away I could tell by the rep's tone of voice it was more bad news. Again I’m told the delivery truck just never showed up and my car was sitting in Cleveland. Well, that’s a shocker because originally I was told the vehicle was coming from Indiana. I tell the rep I can’t wait 7 more days. I need this car and I will be away the next week. All he says is I don’t know what to tell you. You can cancel the order.

I almost feel like the vehicle I ordered didn’t exist. There is no way Carvana wouldn’t be able to get the car to me, especially if coming from Cleveland, which is only 7 hours from my house in over 14 days. It’s truly a shame because buying online seemed like a great change from traditional options but don’t fall for it. I also think Carvana needs to look up the definition of guaranteed.