Today I visited my regular dentist for clean-up and X-rays, I told them about that I wear clear aligners. Upon cleaning and investigation, my dentist found some issues. I have some light contacts. Teeth are hitting each other pretty heavy in the front which can be a long-term issue and should be definitely addressed with ortho prior to completing the treatment. After my dentist visit, I called SmileDirectClub contact for the referrals of ortho. I was placed on wait for 20 minutes, then the SDC rep was rude at me saying they just are responsible for products. They don't care about the referrals which I think they are non-existent. I spoke to a rep, I wish to terminate the treatment and he said I don't get a refund at all since I used the aligners.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Smile Direct Club
Hi Jane, thanks for taking the time to leave us a review. All of our 3D SmilePlans are approved by the fully licensed dentist or orthodontist overseeing each case. If a customer can benefit from clear aligner therapy, they will be sent a plan to view. If customers have questions during treatment, we have a dental team available to chat to address any concerns. We would be more than happy to help, so I'm sending you a private message to assist further. Best, Madison.