I received my vehicle on July 3rd. Almost 3 months later and I have yet to receive my license plate and registration card. My temporary license plate expired in August. I have to drive out of town for a conference in a week and I am worried that it will not arrive by then. I have called so many times for information and never get an answer. I’m at my wit's end. This is a nightmare.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Carvana
As a company that strives to ensure the customer experience is exceptional, we are disappointed to see that yours has fallen short of this. We do see that it has been quite some time since you have received your vehicle and apologize that your registration has not been completed yet. It looks like you have been in contact with our team of specialists who are working diligently with our third-party vendor to resolve this issue. If you do need additional assistance, please do not hesitate to reach out.