My last contact with Vroom was on a Tuesday, the following Saturday morning I got a call from Vroom and was surprised to hear that they were approving the reimbursement of the tire. So in the end they did come through with the tire and I greatly appreciate it. I'll recommend Vroom but will tell of a little frustration. Still love the car!
Bottom Line: Yes, I would recommend this to a friend
3 people found it helpful
Link to this ReviewSo I purchased a 2017 Corvette from Vroom. The day it showed up there was a low tire warning. Later that evening it was down again. The following morning I called customer service and was told to go on and get it plugged and I'd be reimbursed. Great. Well, turns out since it is run-flat tires they need to be replaced. Ever since I sent the quote for a replacement tire I have been fed the excuse about management approval over and over. Nobody contacts me, I have to call. Was on hold the other day for 40 minutes. So Vroom sold me a defective car and I'm on the hook for a brand new tire. So I'd try Carvana. My dad used them with great results.
