Reviews (1)

Disappointed with Brookfield, WI Sono Bello location experience and management. The day before my procedure at my pre-op visit, another doctor walked into the room saying that corporate told him that he was doing my procedure the next day. When I told him I had specifically requested a female doctor, Dr. Muecke, he said to go talk to the manager, Kevin. I had contracted with Dr. Muecke who had great reviews. Kevin the manager then came into the room and stated that Jessica the Sono Bello consultant overbooked the Saturday procedures with Dr. Muecke. Then he tried to pressure me into using another doctor. I asked to reschedule the procedure with Dr. Muecke. Then the bombshell. Kevin said that the next day was Dr. Muecke's last day at Sono Bello. Kevin also said that Dr. Mueche's schedule the next day was already booked and I was not one of her patients. My only option was to use another doctor since the next day September 21, 2019, Dr. Muecke was leaving the practice permanently. I could not reschedule with her. Nurse Patricia standing there was stunned to hear it. Even she was unaware. I asked Kevin when he planned to tell me about the doctor switch. I did not feel comfortable with the male doctor who had walked in the room unannounced.

I asked Kevin for a refund and instead of talking with me, Kevin escorted me out the front door saying no one could talk to me. I never did meet Dr. Muecke. The whole Sono Bello experience was unprofessional, morally wrong, and disappointing. I left in tears. I then emailed Jessica at Sono Bello right away from my car since Kevin said that she was unavailable, and told her that I was disappointed in her overscheduling and that I wanted a refund. She has not responded. I called my credit card company to dispute the $995 down payment and the care credit company to notate my file that the procedure will not happen. If over-scheduling is a deliberate practice, then this outfit is all about the volume of people they can push through the process. They don't care about you as a person.