Clarke D.
Clarke D.
Greater London, EnglandMember since September 2019

Reviews (1)

    • Sep 30, 2019
    • Verified Reviewer


    OK product - terrible customer service.

    Overall Experience:

    I made an order around 10 weeks ago and considered their "subscription" offer.

    10 weeks later they sent an email in the middle of the night on a weekend and then proceeded to process a £40 order barely 2 days later I didn't ask for or want. In no way is this a sufficient amount of time to warm people you're going to process an order that they may not be aware of or even want.

    I ensured the order was canceled as soon as I saw their email to say "we've sent you an order!" within an hour. They ignored this.

    Regardless they've charged me £40 and are unwilling to process a refund. I tried to call them and after wasting 20 minutes being unable to get through - I finally speak to someone who hangs up the line before listening to my request.

    I then get through to speak to someone for a second time and the line is so muffled and noisy I can barely hear what the other person was saying. I'm then told - "go and find the product, go to the post office pay for postage, send us a picture and then maybe we'll process a refund at some point".

    I'm now stuck in the frustrating position where Huel has:

    - Wasted my time keeping me waiting to speak to someone.

    - Wasted my time.

    - Taken £40 of my money despite me providing clear instruction not to do so.

    - Said they'll process a refund when I go out of my way to send to them the product they've failed to deliver (thereby impossible).

    DPD also states on its website "only the sender can recall your parcel" - however, Huel seems determined to ignore this. They could simply recall the parcel, but are unwilling to provide any level of customer service.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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