Steve A.
GeorgiaMember since September 2019

Reviews (1)


    • Oct 1, 2019
    • Verified Reviewer

    Carvana

    BIG DISAPPOINTMENT!

    Overall Experience:

    One of the biggest disappointments of my 57 years on the planet. Put a purchase on a car they say is coming soon, takes 3 weeks to come soon and this is for a CASH buyer. They say they sell only non-accident cars that they put through a 150-point inspection.

    Well, they LIE and must have very incompetent people doing the inspections. I paid an outside source to check the car, something I advise you do on any used car. The things they found amazed me for a car they supposedly check before selling. Rear windshield wiper not working, breaks in bad need of repair, and WORST OF ALL, the driver side of the car has been REPAINTED. I was told no way they did not notice this if they inspected the car.

    Read their reviews on their website closely, all the 5 stars are people that SOLD cars to them. Read the reviews of people like me and they are not that good. I've already told them to pick up the car. Interesting thing is so far I don't see how I can leave a review on their website. Buyer beware of Carvana!

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Oct 3, 2019

      Company Response from Carvana

      Thank you for sharing your feedback with us. Carvana strives to provide customers with an excellent car buying process coupled with high-quality pre-owned vehicles. We are truly sorry for the delay in your delivery and for the issues you experienced with your car. A 150-point inspection is conducted on every vehicle to ensure it meets our high standards. The last thing we want to do is deliver a car that does not meet this standard. During this inspection, we want to take the necessary time to review every aspect of the car and address any areas of concern. We can assure you the proper teams have been notified of what transpired with your purchase to hopefully prevent this from occurring again. Please do not hesitate to reach out if you have any further questions or concerns.


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