Carl M.
Jacksonville, FLMember since September 2019

Reviews (1)

    • Oct 1, 2019
    • Verified Reviewer


    Dishonest company

    Overall Experience:

    Bait and switch.

    I purchased a car from them online and photos don't show all the damages. I get a call that they damaged the car in transport, when I get there to pick it up they say "don't worry, I will take photos and they will fix it" as well as additional damage. The problem is, they don't fix it. I then decided to swap for another car but a day later after signing contracts they call and say they need more money down, so I said just leave it alone, I will keep the original car until I find one that fits with down payment, in the meantime they had to rebuild the original car and it ended up putting me out of the 7-day return period. Very dishonest and deceptive car dealer.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Oct 4, 2019

      Company Response from Carvana

      We appreciate you taking the time to share your feedback with us. Carvana's mission is to provide customers with a streamlined car buying experience coupled with high-quality pre-owned vehicles. We are truly sorry for the cosmetic issues you have experienced. A 150-point inspection is conducted on every car to ensure it meets our high standards. The last thing we would ever want to do is deliver a car that does not meet this standard. After reviewing your account, it does look like you have worked with the inside team to have this resolved. Please do not hesitate to reach out if you have any questions or concerns.

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