Had a great overall experience with Vroom. My salesperson, Tyler, was great and financing was easy. Communication, in the beginning, was top-notch, shipping was fast, and the vehicle arrived in immaculate condition; it was hard to even tell it was a used vehicle. I was disappointed that the truck came with only one key, but they fully disclose this with each vehicle so I knew ahead of time. I was unaware that my key is over $500 to duplicate, so this is a bit frustrating. I don't understand why none of their vehicles come with both keys.
My other issue was with title and registration. It took two months to get my plates as I let them handle registration, thinking I could avoid going to DMV. Still had to go to DMV for a vehicle inspection (was not told this ahead of time), so really I could have done the whole thing myself and had plates in about 3 weeks. The communication in this department was very poor and it was very hard to get a hold of anyone for status updates, which they said they would provide.
I would recommend Vroom for your vehicle purchase, just handle registration yourself.
Bottom Line: Yes, I would recommend this to a friend
5 people found it helpful
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Company Response from Vroom, Inc.
Jeremy, thank you so much for your positive comments about Vroom. We hope to be of service to you again in the future. - Vroom Team.