Jorge P.
Ontario, CAMember since September 2019

Reviews (1)

    • Oct 2, 2019
    • Verified Reviewer

    NewDay USA

    Process longer than what is promised

    Overall Experience:

    I started the refinance prices in July 2019 and ended in late September?

    I don’t believe that is acceptable and a lot more should have and could have been done to avoid putting an undue burden on the family.

    Although I understand there are special circumstances my loan was placed on hold for a bit and my closing date of the end of August 2019 got pushed to a month later; almost as if you set mine aside to work on someone else who may have been smooth sailing.

    Kevin was great but at times when I expressed concern he’d turned the issue back at me, i.e. when I express concern about the cash out being less than we expected, he would say, and I’m paraphrasing, I didn’t promise you that, remember...well, no, I don’t remember because it’s been a bit since we had talked.

    Again, happy and grateful you worked with me but felt a lot of times you thought you were doing me a favor. I had over $200k in equity, it’s my equity, not yours, so actually my business is doing you the favor.

    Just keep in mind I’m the customer and you are providing the service, so don’t try and make me feel like I’m stuck with you or that you are doing us a favor.

    Overall, I give you guys a 7.5 on a scale of 10.

    Customer service and time could have been better.

    Bottom Line: Yes, I would recommend this to a friend

    2 people found it helpful

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