I've ordered thousands of dollars worth of Dr. Marty's products throughout the last few years. I love my pets. But there was an issue with my order and the customer service rep could not locate the order number I was provided by Dr. Marty's. I was provided one invoice number via purchase confirmation via email and another order number in the package with the products. Customer service rep did not have any. Customer service rep was rude. Constantly spoke over me and would not give me her name. Would not give me the history of my purchases. Very matter of factly rude and uncooperative. I will never be purchasing another thing with Dr. Marty. You've lost a customer with your poor customer service and lack of appreciation of my business.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Dr. Marty Pets
Hello George. My name is Kat and I am with Dr. Marty Pets. First, I would like to deeply apologize for your experience with our customer service. We hold our agents to the highest standards and I am sad to hear that you did not receive the exemplary service we pride ourselves on. I have forwarded the information for your most recent order to our customer service so that you may receive a full refund without any need for return as a courtesy. Thank you for taking the time to share your experience. We will use this as a learning opportunity for our customer service. Please email me at kat@drmartypets.com if you have any additional questions or concerns. I wish you and your pets a fantastic day.