Victoria K.
Denver, COMember since September 2019

Reviews (1)

    • Oct 3, 2019
    • Verified Reviewer


    Overpriced and complete absence of customer service

    Overall Experience:

    Stay away from Care/of! The biggest red flag for me was when I tried to call someone and no one ever answers. They just put you on hold for a few minutes then there’s a recorded message that says to send them an email or go to their website for help. And their website has a question and answer page and a way to "live chat" or "text" one of their employees, saying they’ll get back to you within a day and no one has ever gotten back to me on a weekday. Their business hours are also from 12 pm - 5 pm.

    Their website and app have a message that says "Due to high volume your order could arrive a few days after your estimated delivery date." They kept pushing back the delivery date every time I check. I was supposed to get my order at the beginning of September and now it’s the end of September and it hasn’t even shipped yet. I have a tracking number but it says, "USPS awaiting item."

    How can a business advertise so heavily and not invest at all in customer support or expanding the capacity of their fulfillment center? Their excuse is "growing pains" but that’s exactly the same excuse scammer Brittany Dawn Fitness used when she couldn’t deliver on what she promised. This is a company that cares more about making a quick buck than about their integrity and reputation. I immediately canceled my subscription. Even Amazon has better customer service and they’re a multi-billion dollar company. I would much rather talk to someone from India then absolutely no one at all. The other red flag is I couldn’t even figure out how to leave a review on their website.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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