I tried to purchase a 2016 BMW 428i convertible. Had everything set to go. The day before my pick up date they contacted me to tell me there was a mechanical issue with the car. How does a car that goes through a 150-point inspection just prior to being listed found to have a mechanical issue? Even better the following day, which would have been my intended pick up. I receive a call saying that the car is delayed due to shipping. Nothing is mentioned about the mechanical issue. When I press for details, the rep scrambles for lies and excuses. At this point, they have already lost me as a customer. However, I decide to play along. I ask for a rescheduled pick update and it is scheduled for the following weekend. Sure enough, the night before, I get a call telling me that the car has a mechanical issue and will not be able to leave the inspection center. At this point, I canceled the order.
This company is as shady as they come. They do not deliver on anything they promise! Don't be foolish like I was. I figured it wouldn't happen to me and I was wrong. You will be wrong too! I am so thankful that this experience turned out this way because I am certain that I saved myself years of regret and agony. All the signs are there. Junk cars, non-existent inspections, crappy repair work and tons of lies and excuses. Go to a dealership. While I agree it is a hassle to deal with a dealership, it will be how I continue to conduct my car buying ion the future.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpfulLink to this Review
Company Response from Carvana
Thank you for taking the time to share your feedback with us. We are truly sorry for the multiple delays you received. Carvana takes great pride in providing customers with the ideal car-buying experience coupled with high-quality pre-owned cars. We do our best to give accurate time frames, though we understand that unexpected issues can arise. Additionally, a 150 point inspection is conducted on every vehicle we sell to ensure that it meets our high standards. As Carvana continues to grow, we want to improve every aspect of our purchasing process to eliminate any possible shortfalls that could occur. We would love the opportunity to rectify the situation. Please contact us at your soonest convenience.