Vivek K.
CaliforniaMember since September 2019

Reviews (1)

    • Oct 4, 2019
    • Verified Reviewer


    Don't buy. Worst experience with these guys. Cheaters.

    Overall Experience:

    Worst experience with them! Thoroughly disappointed! I ordered a vehicle and after making me do all the paperwork, and after making me wait for a week a person from Carvana calls and says this vehicle has a problem on the day of delivery. I thought this is a one-off issue and ordered another vehicle, after making me do all the paperwork again and making me wait for another week. On the day of delivery they sent the pictures of a car with heavy rust and asked me if you want it to be delivered. I was shocked. They didn't do the checking earlier which wasted three weeks of time and money (I was doing uber to work). I specifically requested them to check earlier given my first experience. There is something seriously wrong with these guys. I don't know what the hell is their 150-point inspection.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

    Link to this Review
    • Oct 8, 2019

      Company Response from Carvana

      We appreciate you taking the time to share your experience with us. Carvana strives to provide our customers with an easy, stress free online buying process. We sincerely apologize we fell short on this. We never want our customers to experience any delays. Additionally, Carvana has each vehicle go through our rigorous 150 point inspection. This is to ensure we are delivering cars that meet our high standards. The last thing we would ever want to do is deliver a car that does not meet this standard. We can assure you the proper teams have been notified of what transpired with your purchases. Please do not hesitate to reach out if you have any further questions or concerns.

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