Carvana seems like a great idea and business model. Indeed, the car we got is nice and I like it very much. However, it has been over two months since I "bought" my car and they still haven’t registered it. Took a month for delivery. Four reschedules.
The headaches and stress to get the car are not worth it. Plus, since they delivered a month late, and still haven’t registered my car 45 days after delivery, it has cost so much more than a dealer. I have a lovely car that cannot be driven because their third party vendor in my state never actually did anything to register the car. I contacted my state’s DMV with the VIN to find out and they told me. Carvana tried to blame me for the delay. They have 20 days to register in my state and as of 40+ days after the sale, NOTHING had been submitted for registration.
I feel like such a chump having been ripped off by these guys. Between the rentals, time off of work, and stress I have easily paid over a $1,000 more than I would have at a dealership.
RUN. Do not do business with Carvana.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Carvana
Thank you for taking the time to reach out to us regarding your experience. We are genuinely sorry for all of the issues you have encountered throughout your purchase, including the delay on your delivery and registration. Carvana strives to make your car buying experience as easy and fun as we believe it should be, and it sounds like your experience has been anything but that. After reviewing your account, it does look like our inside team is working with you on the resolution. We sincerely apologize for any frustrations or miscommunications, but hope that we were able to bring some further understanding to your situation. Please feel free to reach out to us if you have any further additional questions or concerns at (800) 333-4554.