Mo A.
Mo A.
Columbia, MOMember since September 2019

Reviews (1)

    • Oct 4, 2019
    • Verified Reviewer



    Overall Experience:

    The biggest thieves! Please read carefully!

    This company doesn’t care about you, they will do anything in their power to steal from you. Facts: They will deliver the car to you, they will take the money from the bank account if you approved BUT the other side is that they will do anything to repossess the car from you! I have paid more than 60% of the car. Never missed a payment...and I woke up today and my car was gone because of none registration. I have sent the documents for them TWICE! And today they just took it away! FINAL repossession and no negotiation! Zero refunded, so basically I have lost more than $13k for those people. DON'T MAKE BUSINESS WITH THEM. I was so desperate to buy that car...and definitely didn’t consider such a thing! Believe it or not, it is the worst decision in my life.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

    Link to this Review
    • Oct 7, 2019

      Company Response from Carvana

      Thank you for taking time out of your day to provide feedback about your experience with us. One of the benefits of buying from Carvana is that we complete the registration on your behalf so that you don’t have to go to the DMV. All states have different requirements and needed items for registration, and in some states, like yours, proof of paid tax is required by the state to register a vehicle. After reviewing your account, it looks like we contacted you several times over multiple months for tax documents required by your state. As a result of us waiting for the tax documents, the inspections we completed on your vehicle expired, and we needed new inspections sent in as well. It looks like one of our specialists was able to provide you with contact information for our legal department. For any other questions or concerns, we would encourage you to contact them. Thank you.

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