We initially thought Carvana was a great experience...Little did we know that when we actually had a problem with the vehicle we bought, Carvana would not stand behind their product. We called on Friday when we were still under warranty and were told to take the vehicle in on Monday. Our travel over the weekend made our mileage go over and now CARVANA/SILVERROCK will not cover the $855 expense due to a faulty electrical system. VERY DISAPPOINTED!
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Carvana
Thank you for taking the time to bring your concerns to our attention. Carvana has a focus on ensuring a smooth pre and post purchase process which is why we offer a complimentary 100 day/4189 mile limited warranty. We do see that you have in fact been in contact with our team in regards to this issue however do feel free to reach out should further concerns arise - we are open 7 days a week from 8am - 9pm EST.