Reviews (1)

Everything was positive until the delivery of my vehicle. Given it's transported on a truck, I expected the car to be dirty on the exterior, but I don't think it's acceptable to have the interior disgusting and appear just as the previous owner left it. Their contact information was still saved to the console (privacy issues, anyone?)! The car was delivered with the low fuel light on so I immediately stopped as a station to fill up and knew something was wrong. The car wouldn't allow more than 3 seconds of gas to pump at a time. I tried multiple stalls thinking it was a gas station issue, but it turns out it was the vehicle. I bought a 2018 BMW and assumed it would be thoroughly looked over before delivery since Vroom claims each vehicle is "reconditioned." Between the filth/interior smell, lack of gas, gas tank issue, and rattle from damaged panels in the back, I'd assume this BMW sat on a lot after being purchased at an auction and wasn't touched again until it was picked up to be delivered to me.

Fortunately, I live close to a BMW dealership, but I spent an entire business day worth of my time going back and forth between all of the issues. I had to pay out of pocket to have the panels inside the car repaired (not warranty) and the burden of proof of the money I spent to clean the car plus the warranty work was on me to provide to Vroom. Barely an apology or acknowledgment of the time/effort/headache I had to deal with over the two-week process of getting everything fixed. I was never compensated for replacing the micro air filters to remove the musty smell.

Then it takes nearly 3 months to receive my vehicle registration/tag. I specifically emailed the customer service/registration team advising them to update my address and no longer use the prior for mailing. What do they do? FedEx my tag to an address I haven't lived at in two months and don't even bother to tell me they sent it. Fortunately, the new resident contacted me but let's add another inconvenience of me driving an hour across a city to resolve another oversight/issue from Vroom.

I would imagine if you're lucky enough to receive your vehicle issue-free, then this could be an easy way to buy a vehicle. But there's no guarantee, even when purchasing a newer model car, that Vroom has actually done their job at reconditioning on any level and that you won't experience a similar nightmare.